Debtors are often embarrassed when owing monies and therefore may prefer to make last minute payments without speaking to an operator. Furthermore, the urgency to do so can often mean that they choose to make immediate payments at all hours of the day, perhaps on receipt of salary/benefits.
To maintain its high quality services, it not only works closely with its residents, but also relies on lean and effective business processes to achieve its goals of efficiency savings and excellent customer service. Vivid recognised that the payment options it offered to its residents were falling short of these goals.
Pure Gym, the UK’s number 1 leader in gym and fitness, boasts 180+ gyms nationwide. Its one million members enjoy state of the art facilities and unrivalled non-contractual flexibility. In short, Pure Gym states its aim is to provide “membership as flexible as our members”. But the payment methods open to members were falling short of this aim. Pure Gym was simply not offering the payment flexibility expected. Members were soon looking to expand their payment options beyond their sole option of paying online.
The Cooperative Energy
In the early days of Co-operative Energy, payments were made via cheque as this was perceived as the most compliant form of money collection. Due to the decline in paying via a cheque, largely a result of the emergence of telephone and online banking, Co-operative Energy had to change their ways and offer an easier method to take payments. However, they then had the added complexity of PCI DSS and ensuring their environment was fully de-scoped.
When leading online takeaway ordering service, Just Eat realised its existing procedures for accepting partner payments were inefficient and losing them business, they knew they had to address the problem quickly. They needed someone to provide a cost saving and flexible payment solution, so their nationwide partners could pay subscriptions quickly and securely online, 24/7.