Acting for some of the UK’s largest housing associations, we supply feature-rich PCI DSS compliant payment solutions to maximise rent collections and reduce arrears.
We can implement automated payment services through to those where agents remain in customer contact throughout the entire payment process. Our products are installed free from downtime, require minimum agent training and are easily integrated with existing CRMs and PSPs. Live balance enquiries and immediate receipts via SMS or voice, mean agents spend less time on unproductive tasks but increased time on profitable and customer service tasks, so your payment processes are proficient and your customer service excellent.
BCH provided Vivid with two separate inbound and outbound call solutions: PayTel Assist and PayTel Collect. Paytel Assist is a fully automated, PCI approved payment solution for First Wessex callers. It securely accepts payments 24/7 and provides a simple and convenient way for residents to pay their accounts using their debit or credit card, anytime and from anywhere.