Automated Telephone Payment Collections

PayTel Assist is a fully automated PCI compliant automated payments solution. It streamlines card payments to dramatically reduce your live agent costs and maximise your revenues. Payments are securely processed agent free, anytime and anywhere, allowing you to benefit from flexible and cost-saving working practices. Using Assist completely removes agents from the payment process. What’s more, as a fully PCI compliant automated telephone payment solution, Assist de-scopes you from compliance.

Using its easy-to-operate web management portal, Assist’s feature rich options can be configured and controlled in real time. Simple voice prompts guide callers through payment. Card details are securely sent to your payment service provider for processing in real time. Customers can be comfortable in the knowledge that our automated payments service never stores sensitive card data. Security is never compromised.

With branded voice prompts, CRM integration and fully automated reporting available, our telephone payment services provide a high-quality customer experience and simple management for you.

Servers

Fully Automated, operating 24-7

Level 1 - PCI Compliant

Cost effective – no agent involvement

Retain your existing payment service provider

Online management and automated reporting.

How It Works

Your customers dial a dedicated payment number

They are greeted with personalised welcome message.

We collect their identification details, (account number, invoice number)

Customer confirms the value of the payment

The customers enters the payment card details

The secure platform processes the payment with your PSP

The customer is told whether their payment has been approved

The transaction details are sent to your CRM

The call ends, having taken no more than a couple of minutes.

Frequently Asked Questions

What happens if the customer struggles to provide their details?

If the system can see the customer is struggling to use the system we can divert the call to your customer service agents who can try and resolve the issue and provide another payment method, such as a Live Payment or by sending them a payment link. 

Can I use my Existing Payment Provider?

We've integrated our system with most of the popular PSP's providers in the UK, including WorldPay, Barclaycard, Sage & Stripe to name a few. If you service provider isn't already integrated then we're happy to discuss further integrations.

How do I provide our customer details?

For those clients that have periodic billing schedules we can provide various ways to upload client account details, including FTP and File Uploads, on daily, weekly or monthly intervals. However if you need a up to the minute solution then we can integrated directly with your customer CRM.