Automated Telephone Payment Collections
Introducing our Automated Telephone Payment Service: Revolutionizing Convenience, Security, and Efficiency in Payment Transactions.
At BCH, we continuously strive to empower businesses with innovative solutions that enhance customer experiences and streamline operations. We are proud to present our state-of-the-art Automated Telephone Payment Service, a game-changing platform designed to transform the way you handle payments.
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With our Automated Telephone Payment Service, we understand that convenience is paramount. Customers can now make payments quickly and effortlessly over the phone, eliminating the need for time-consuming manual processes or navigating through complicated online payment portals. By providing a seamless and user-friendly payment experience, we ensure that your customers can complete transactions with ease, leading to higher satisfaction and increased loyalty.
Security is a top priority for us, which is why our Automated Telephone Payment Service is built with robust security measures in place. Our system is fully PCI-compliant, ensuring that sensitive payment information is handled and stored securely. By adopting advanced encryption techniques and multi-layered security protocols, we offer peace of mind to both businesses and customers, protecting their valuable data from unauthorized access and fraudulent activities.
Key Benefits
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Fully Automated, 24/7 Availability
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Level 1 PCI DSS Compliant
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Seamless Integration with Your PSP
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Online Management Tools
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Automated Daily Transaction Reports
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Multilingual Support
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SMS Receipts for Customers
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Tokenization for Future Payments
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Reduced PCI-DSS Scope
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MCC 6012 Compliance
Efficiency is at the core of our Automated Telephone Payment Service. By automating payment transactions, businesses can reduce manual errors and free up valuable resources, allowing staff to focus on more strategic tasks. Our system integrates seamlessly with your existing infrastructure, enabling real-time payment processing and instant updates to your payment records. Furthermore, our comprehensive reporting and analytics tools provide valuable insights into your payment trends, helping you make informed business decisions.
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We understand that every business is unique, which is why our Automated Telephone Payment Service is highly customizable. From tailored voice prompts and branding to flexible payment options and integration capabilities, we ensure that the service aligns perfectly with your specific needs. Our team of experts will work closely with you to configure and optimize the service, ensuring a seamless integration into your operations and delivering maximum value.
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Join the ranks of businesses revolutionizing their payment processes with BCH's Automated Telephone Payment Service. Embrace convenience, security, and efficiency, and provide your customers with a payment experience that sets you apart from the competition. Experience the future of payment transactions with BCH as your trusted technology partner.
How the Automated Service Processes a Customer Payment
Your customers dial a dedicated payment number
They are greeted with personalised welcome message.
We collect their identification details, (account number, invoice number)
Customer confirms the value of the payment
The customers enters their payment card details
The secure platform processes the payment with your PSP
Customer is informed that payment has been approved.
The payment details are sent to your CRM.
The call ends, having taken no more than a couple of minutes
Transaction Management
Efficiently manage your payment transactions with our robust tools and flexible integration options. After processing a payment, you have full control over how transaction records are handled, tailored to your preferences.
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Choose to seamlessly send transaction records directly to your CRM system for immediate integration, ensuring a synchronized flow of data. Alternatively, opt for a nightly batch delivery of transactions, providing a consolidated view of the day's activity. We offer versatile options, including direct API integration and Secure File Transfer Protocols, to seamlessly integrate with your existing systems.
In addition to our automated transaction reporting, leverage our comprehensive online portal to access a wealth of real-time information. View and download detailed transaction reports, complementing the reporting available from your Payment Service Provider (PSP). With the ability to search, explore, and drill down into each processed transaction, our portal becomes a valuable resource for finance and customer service teams alike.
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Experience simplified transaction management that empowers your teams and enhances decision-making. Trust our robust tools and integration options to streamline your operations and optimize customer service.
Search transactions processed by the secure platform
View all the transactions meeting your search criteria
Drill down to view all the details and gateway responses
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What is VoIP and why do I need it for my business?Voice over Internet Protocol, or VoIP, allows users to make calls via the internet rather than a traditional phone system. VoIP converts sounds into digital communication and then transfers it through the internet to the phone receiver. With the UK's ISDN network due to be switched off in 2025, it is the only future proof system for your business.
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Are VoIP calls good quality?Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better). Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent.
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What's the minimum internet speed for a Cloud VoIP solutionThe speed you need basically depends on a how many people will be on the phone at the same time and how much data your business uses. You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband's capacity.
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Can I use my existing telephone numbers?Yes, for sure - we can move the telephone number to our platform, alternatively we can supply new numbers in any range including: 0800, 0330, 07, All UK Area Codes and International Freephone
Explore some of the PCI compliant solutions available from BCH
Ideal for collection teams, use our dedicated outbound solution to call customers and complete PCI compliant payments.
Payment
Phone
Implement into any call centre environment. It removes the need for organisations to manage any on-premise legacy hardware and enables you to descope your environment.
Live Agent
Solutions
Ideal for multi-channel revenue capture and complements our existing solutions, generating payment requests via SMS, email, web chat or any other social media communication channel
Pay by Link
A softphone-based (VoIP) system suitable for all business models. It connects directly to your office network, and thereafter to BCH’s Level 1 PCI compliant platform.