Debt Recovery & Legal
Successfully used by leading agencies, our payment solutions are used for a whole range of collection purposes.
With unrivalled commercials, payment products can be “off-the-shelf” systems for quick and flexible deployment or tailor-made solutions to fit precise business models.
Credit & Collections by phone – PCI-DSS Level 1 compliant solutions
BCH understand the needs of the debt collection and legal sector and how card processing has to be fast, secure and convenient for both debtors and staff. Whether it’s taking “live” payments on the phone or 24/7 via our IVR payment line, generating payment requests via text or automated dialler calls, or face-to-face at doorsteps, our PCI-DSS Compliant solutions, work seamlessly to compliment and enhance your collection strategies.
Explore some of the ways BCH can help your business compliance challenges
Automated Payment Line
Fronted by a dedicated number, our IVR payment service allows payments to be made 24/7 and is often the preferred method for debtors to satisfy repayment plans without speaking with an agent. The solution can be integrated to validate customer reference numbers and look up balances from your CRM.
Live Agents Calls
We offer a range of options for your staff to accept payments made over the phone in a safe and compliant manner. DTMF tone suppression and masked card details ensure card data is removed from your environment,
reducing the risk of data breaches or rogue agents.
Agents and collectors can process card payments at doorstep level without the need for handheld card reading devices or internet connectivity. Collections staff simply call a dedicated IVR telephone line to register their PIN/ID before handing their phone to a customer. He or she can then follow your company’s customisable audio prompts to make payment.
Recurring Payment Plans
Our management portal allows you to set up recurring customer card payments similar to a direct debit system. Our platform will process payments at the agreed time scheduled and send debtors receipts automatically.
Outbound Voice & SMS
Designed to connect with a larger audience and save agent time, your payment request can be delivered even when there’s no one there, or are not answering the phone. A pre-recorded voice message or SMS is delivered at a time to suit, perfect for chasing outstanding and unresponsive debtors.
If you’re in a sector affected by this Visa directive, API/Manual upload processes include mandatory additional data field population to ensure complete compliance and satisfy those extra requirements
Streamlines card payments to dramatically reduce your live agent costs and maximise your revenues. Payments are securely processed agent free, anytime and anywhere.
Implement into any call centre environment. It removes the need for organisations to manage any on-premise legacy hardware and enables you to descope your environment.
Ideal for multi-channel revenue capture and complements our existing solutions, generating payment requests via SMS, email, web chat or any other social media communication channel