Take PCI Compliant Payments During Live Phone Call
Our live agent payment solutions provide you with a secure method of processing card payments over the phone whilst retaining constant communication with the customer at all times.
When a customer is ready to make a payment they can do so by entering their card details on their telephone keypad as directed by your agents. We extract these details within our secure and compliant platform before passing them to your payment service provider (PSP) to process the payment.
Your agents won’t be able to see any of the customer’s secure card details, nor will they enter your systems in any way. This is the most secure way to take live agent telephone payments. When we’re involved in every call in this way you don’t need to worry about PCI compliance.
How your agent will process payments
A call is in place between a customer and agent
The agent asks the customer to enter their card details via their telephone keypad.
Any additional details are collect from the caller
The agent invokes the browser based Virtual Terminal
The virtual terminal displays the key presses as a series of X's
The agent completes any additional fields in the virtual terminal form
The transaction details are submitted to your Payment Service Provider
The agent can confirm to the caller whether the payment has been approved.
The call continues until its conclusion in the normal manner.
Level 1 PCI DSS Compliant
Integrates with your existing Payment Provider
Reduces the scope of PCI DSS
Creates customer peace of mind
Works with existing Hardware
Retain your existing Telephone Numbers
Minimal Agent Training required.
Available for Inbound & Outbound Calls
Comprehensive Online Transaction Reporting
Create Recurring Payments
Integrates into your CRM solutions.
Use Tokenisation for future processing
Configurable Customer Data Fields
Agent merchant selection.
Additional Solutions to Complement the Live Agent Service
Streamlines card payments to dramatically reduce your live agent costs and maximise your revenues. Payments are securely processed agent free, anytime and anywhere.
Additional payment options for contact centre operations, specifically those that only process a small percentage of payments in comparison to their overall customer enquires.
Contact Centre Solutions
Ideal for multi-channel revenue capture and complements our existing solutions, generating payment requests via SMS, email, web chat or any other social media communication channel