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Take PCI Compliant Payments During Live Phone Call

Our live agent payment solutions provide you with a secure method of processing card payments over the phone whilst retaining constant communication with the customer at all times.


When a customer is ready to make a payment they can do so by entering their card details on their telephone keypad as directed by your agents. We extract these details within our secure and compliant platform before passing them to your payment service provider (PSP) to process the payment.

Your agents won’t be able to see any of the customer’s secure card details, nor will they enter your systems in any way. This is the most secure way to take live agent telephone payments. When we’re involved in every call in this way you don’t need to worry about PCI compliance.

How your agent will process payments

A call is in place between a customer and agent

The agent asks the customer to enter their card details via their telephone keypad.

Any additional details are collect from the caller

The agent invokes the browser based Virtual Terminal

The virtual terminal displays the key presses as a series of X's

The agent completes any additional fields in the virtual terminal form

The transaction details are submitted to your Payment Service Provider

The agent can confirm to the caller whether the payment has been approved.

The call continues until its conclusion in the normal manner.

Key Benefits
  • Level 1 PCI DSS Compliant

  • Integrates with your existing Payment Provider

  • Reduces the scope of PCI DSS

  • Creates customer peace of mind

  • Works with existing Hardware

  • Retain your existing Telephone Numbers

  • Minimal Agent Training required.

Key Features
  • Available for Inbound & Outbound Calls

  • Comprehensive  Online Transaction Reporting

  • Create Recurring Payments

  • Integrates into your CRM solutions.

  • Use Tokenisation for future processing

  • Configurable Customer Data Fields

  • Agent merchant selection.

Additional Solutions to Complement the Live Agent Service

Streamlines card payments to dramatically reduce your live agent costs and maximise your revenues. Payments are securely processed agent free, anytime and anywhere.

Payment Lines

Additional payment options for contact centre operations, specifically those that only process a small percentage of payments in comparison to their overall customer enquires.

Contact Centre Solutions

Ideal for multi-channel revenue capture and complements our existing solutions, generating payment requests via SMS, email, web chat or any other social media communication channel


A softphone-based (VoIP)  system suitable for all business models. It connects directly to your office network, and thereafter to BCH’s Level 1 PCI compliant platform.

Hosted PBX
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