Insights

Lockdown means your business has to be extra vigilant in ensuring homeworkers continue to maintain proper levels of customer payment security. Paytel’s 24/7 phone payment solutions mean your...

Anyone who’s looked into the conundrum of PCI DSS knows that various solutions exist to help deal with the puzzle of compliance. These range from the downright dangerous such as ‘pause and...

Treading water to ‘get by’ won’t help your company survive the tsunami of regulatory compliance that’s crashing towards it. Whether it’s PCI DSS, GDPR, PSD2 -SCA or MiFID II, your...

Our tradition of excellence in engineering continues with the launch of our all-new platform. Despite unparalleled capabilities, as well as facilities that belie its underlying complexity, the...

Whether SMS is used purely for marketing purposes, a call-to-action for survey data and response, appointment reminders, or even linked to payment solutions to boost collection rates, SMS has proven...

On the face of it, it seems straightforward to simply record calls for quality and training purposes. Indeed, it’s fair to say that before the onset of a stringent regulatory environment, this...

Introduced in September 2019 and to be implemented through a ‘phase-in period’, all customer-initiated European online card payments will now require SCA by March...

It’s fair to say that many of our clients approach audio conferencing with caution. However, once they experience the fluidity it introduces to working patterns, the flexibility it brings to...

In this month’s blog, we thought we’d let you into some of the rigours we recently faced when we had our annual level 1 audit. You’ll be able to see the dividing line between level 1 status and...