Debt Collection: Offering you PCI Compliant Services

The debt collection industry in the UK has an estimated market size of £2 billion annually.

Debt collection agencies (DCAs) handle a significant portion of this debt, with recovery rates varying depending on the type of debt and the debtor's financial situation. Payments and collections are the backbone of the debt recovery market; by allowing debtors to pay in multiple ways, we can ensure financial stability and cash flow for businesses.

Here’s why payment and collections matter:

1. Financial Stability – Unrecovered debts can negatively impact an organisation's finances, eroding profits and limiting growth opportunities.

2. Cash Flow Management – Timely payments allow businesses to plan their cash flow effectively, ensuring they can meet operational expenses.

3. Customer Relationships – A well-managed collections process balances recovery with maintaining customer loyalty, preventing reputational damage.

At BCH Digital, we specialise in PCI-compliant, phone-based payment solutions tailored for businesses in the debt collection sector. Being PCI compliant ensures that debt collection agencies can securely process, store, and transmit cardholder information, reducing the risk of fraud and data breaches.

Key aspects of PCI-compliant debt collection include:

1. Secure Payment Processing – Agencies use encrypted payment gateways to protect cardholder data.

2. Access Control – No employee within your organisation will have access to any secure card holder information, and no call recording will capture any tones entered.

3. Fraud Prevention – Implementing measures like tokenisation and multi-factor authentication to safeguard transactions

We understand that processing debt collection must be fast, secure and convenient for both debtors and staff. Whether it’s taking “live” payments on the phone, or 24/7 via our IVR payment line, generating payment requests via text or automated dialler calls, or face-to-face at doorsteps, our PCI-DSS Compliant solutions, work seamlessly to complement and enhance your collection strategies.

With our automated payment system, you can offer round-the-clock payment options, process live agent payments in real-time, and automate much of the collections process. Allowing your team to focus on what truly matters: resolving customer issues, not chasing payments.

Here are some of the ways BCH can help your business compliance challenges:

1. Automated Payment Line – Fronted by a dedicated number, our IVR payment service allows payments to be made 24/7, without speaking with an agent. The solution can be integrated to validate customer reference numbers and look up balances from your CRM.

2. Live Agents Calls – We offer a range of options for your staff to accept payments made over the phone in a safe and compliant manner. DTMF tone suppression and masked card details ensure card data is removed from your environment,reducing the risk of data breaches or rogue agents.

3. Doorstep Collections – Agents and collectors can process card payments at   doorstep level without the need for handheld card reading devices or internet connectivity. Collections staff simply call a dedicated IVR telephone line to register their PIN/ID before handing their phone to a customer.

4. Recurring Payment Plans – Our payment solution allows the collection of tokens from your payment gateway, which allows you to set up recurring customer card payments, similar to a direct debit system.  

5. Outbound Voice & SMS – Designed to connect with a larger audience and save agent time, your payment request can be delivered even when there’s no one there. A pre-recorded voice message or SMS is delivered at a time to suit, perfect for chasing outstanding and unresponsive debtors.

6. MCC 6012 – If you’re in a sector affected by this Visa directive, API/Manual upload processes include mandatory additional data field population to ensure complete compliance and satisfy those extra requirements

Call our team on 0161 537 7707 or email sales@bchdigital.com, for more information.