BCH expands its virtual contact centres globally, to support customers

To support our customers with a huge variety of issues, we are proud to have recently deployed multiple large virtual contact centre solutions during the course of 2024.  

We now have agents across the UK, Australia, America and Canada. Amounting to 100s of agents stationed all around the world. 

As the solution is completely virtual, agents only require an internet connection and they can login anywhere and work. The service also runs 24/7 across all time zones allowing support to run globally no matter any time of day. 

The launch of these contact centres, will support customers with their queries and concerns, via multiple media types whether that be voice, chat or SMS.  

There is now no need to have different agents or systems to manage the different contact channels. You can really maximise the agent efficiency to be rate a much more competitive return on investment. 

The platform is fully PCI compliant meaning card details can be taken for an orders during any interaction in a secure environment.  

With the management portal as well you have full visibility of all agents, how many calls are waiting, scheduled, who is on breaks and also be able to accurately bill agents for the time they have worked in a timesheet login basis. Everything is available through one central management platform even if your agents are based all over the world.