Secure Business Communications

BCH is a single-provider of PCI-DSS compliant communication solutions and has been for more than 20 years. All our innovative products are developed in-house to offer the best design and support service available.

Our Level 1 compliant systems will de-scope your business from the rigors of regulatory compliance. We’ll help you communicate smoothly and transact securely with your customers, as well as help you gauge your agent’s performance with customisable metrics to inform your future planning. We recognise the simple fact that what happens after every customer contact, is just as important as what happens during each contact.

 
 

Our services

We have a proven track record in delivering a range of solutions to recognise the diverse range of business needs; solutions that are feature-rich and fully scalable; solutions that are resilient; and that are tailored to the clients requirements.

 
  • tick box PCI - DSS Level 1 Compliant
  • tick box Technology Designed in-house
  • tick box A Dedicated Team of Experts
  • tick box Tailored Solutions
  • tick box Voice and IVR Specialist
  • tick box Cloud Based Solutions
Secure Telephone Payments
PayTel – PCI Compliance

Hosted PayTel solutions removes any PCI-DSS obstacles related to telephony payments. As an approved Level 1 PCI-DSS provider, we’ve already secured full compliance, so you won’t have to worry.
GDPR & Call Recording
GDPR & Call Recording

Call recording is an integral part of business today. Recording calls to monitor agents’ performance helps to ensure great customer service and meet regulatory requirements (GDPR and MiFID II).
Cloud Voice Solutions
Hosted PBX

Remove the need for organisations to manage any on premise legacy hardware, and allow employees to work from anywhere, whilst maintaining compliance and management.
Cloud based
Hosted Contact Centre

A cloud-based solution to fit into any call centre environment. This removes the need for organisations to manage any on-premise legacy hardware and allow employees to work from anywhere.
Receiving Call
Inbound Call Management

Since 1999, BCH has been transforming inbound call management solutions with its innovative and feature-rich cloud telephony platforms.
Short Message Services (SMS)
Short Message Services (SMS)

BCH has a complete portfolio of SMS solutions available and has been a market leader in developing and delivering SMS solutions to its clients..
Hosted Contact
Multi Factor Authentication

Adding multi-factor authentication provides an additional layer of security on top of your user’s passwords and will help prevent unauthorised activity.
Inbound Call Management
Call Conferencing

Our suite of conferencing solutions fit the exact needs of any organisation, whether it be small ad-hoc conferences, right through to large conferences.
 
 
 

What some of our clients say

left quote markI am so impressed that this system took such a short time to implement and has made our collections operation so much more effective on so many levels.right quote mark

By Caroline McGovern, Credit Manager at Co-operative Energy

left quote markGreat to have a service for taking payments that supports our growing business outside of normal business hours. It’s quick and easy and the implementation was straightforward.right quote mark

By Sarah Checksfield, Operations Manager at Just Eat

left quote markThis solution delivers everything we hoped as part of the development of a new Penalty Fare Process. BCH has been a flexible, engaged and hard-working partner and I would have no hesitation recommending them for your organisation.right quote mark

By Sharon Kelly, Customer Service & Operations Director at Tyne & Wear Metro

left quote markWhilst PayTel has provided us with an extra task in the process, it is a task that has allowed us to take payments over the phone, which before we have never been able to do. At the same time, the PayTel process provides a better and more customer friendly experience for our gym members who… Read more »right quote mark

By Michelle Kaye, Membership Services Manager at Pure Gym
 
 

Why Choose BCH

We have a proven track record in delivering a range of solutions to recognise the diverse range of business needs; solutions that are feature-rich and fully scalable; solutions that are resilient; and that are tailored to the clients requirements.

 

Get in Touch

     
     

    About BCH

    Welcome to BCH, your PCI compliant technology partner at the forefront of innovative cloud communications.

    As a single provider with 20 years’ plus experience, all our solutions are developed and supported in-house. Our intimate product knowledge is simply part of our DNA. We use this together with our long-standing industry experience to ensure that innovation, security and ease-of-use are at the very heart of all our designs.

    We’ll navigate you through the fast-changing world of technology, to position you at the forefront of smooth and secure payment and communication solutions. We’ll help de-scope your organisation from the rigors of PCI compliance so you can get on with running your business.

    Join our family and be part of the established and growing client base who have entrusted us with their customer communications and payment needs since 1999.

     
     

    Sectors We Serve

    BCH have worked within multiple sectors and our suite of services have been developed based on the requirements of customers across all verticals. As all our services are developed in-house we are able to tailor our services so that they fit the exact needs of any organisation, and any requirements they may have.

    Debt Recovery & legal
    Debt Recovery & Legal
    Financial
    Finance and Insurance
    Housing associations
    Housing Associations
    Leisure & Tourism
    Leisure & Tourism
    Retail
    Retail
    Utilities
    Utilities
     
     

    Our Clients