Dedicated phone extension to take secure card payments
The BCH payment phone is an alternative to a traditional landline handset that uses the latest SIP technology to make and receive calls, with built-in integration to our Virtual Terminal allowing card payments to be made securely over during a live call phone without the risk of the customers payment card details being recorded during the payment process.
Works in conjunction with the BCH Softphone but system can also be configured to work with physical SIP handsets for those users who prefer the traditional look and feel of a desktop handset.
Integrates fully with your merchant provider to ensure PCI compliant transactions for both inbound and outbound calls.
Key Features & Benefits
Level 1 PCI DSS Compliant
No hardware investment needed
Retain your existing payment service provider
Available for Inbound & Outbound Calls
Can be deployed to selective agents that take payments
Take payments from any location and at any time
Installed as softphone or SIP handset
Accessible to all staff including remote workers
Use Tokenisation for future processing
Configurable Customer Data Fields
Agent merchant selection.
How payments are processed with the Payment Phone
Agent uses payment phone to make or receive call
When payment needed, agent instigates virtual terminal
The agent asks the customer to enter their card details via their telephone keypad
The virtual terminal displays the key presses as a series of X's
Any additional details are collected from the caller
The agent completes any additional fields in the virtual terminal form
The transaction details are submitted to the Payment Service Provider
The agent can confirm to the caller whether the payment has been approved.
The call continues until its conclusion in the normal manner.
Once a payment has completed we can send the transaction record directly to your CRM, or if you prefer we can send you a nightly batch of transactions. We have various options available to suit your systems, including direct API integration and Secure File Transfer Protocols (SFTP).
In additional to the automated transaction reporting, and the reporting available from your Payment Service Provider (PSP), you can also use our online portal to view and download historic and up to the minute transactions.
You can search for, view all and drill down into each transaction processed, providing an invaluable resource for both finance and customer service teams.
Search transactions processed by the secure platform
View all the transactions meeting your search criteria
Drill down to view all the details and gateway responses
Frequently asked questions
What equipment is needed?
Just your PC or laptop. You simply download the BCH Softphone app and access the designated virtual terminal via your browser. If you do prefer to use a traditional handset, it can be linked directly to your softphone extension.
How do I take any card details from customers?
Our Virtual Terminal enables agents to verbally ask for card type and expiry/start date details and input the relevant data but for compliance, the customer keys in the card number and CV2 code using their telephone keypad
Can I use my Existing Payment Provider?
We've integrated our system with most of the popular PSP's providers in the UK, including WorldPay, Barclaycard, Sage & Stripe to name a few. If your service provider isn't already integrated then we're happy to discuss further development.
Can I use my existing telephone numbers?
Yes, for sure - we can move the telephone number to our platform, alternatively we can supply new numbers in any range including: 0800, 0330, 07, All UK Area Codes and International Freephone
Can I present a different number when calling?
Yes. Our softphone application enables you to configure any CLI for outbound calling to support outbound strategies. This can be self-managed via your secure, online portal.