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Dedicated phone extension to take secure card payments

The BCH payment phone is an alternative to a traditional landline handset that uses the latest SIP technology to make and receive calls, with built-in integration to our Virtual Terminal allowing card payments to be made securely over during a live call phone without the risk of the customers payment card details being recorded during the payment process.


Works in conjunction with the BCH Softphone but system can also be configured to work with physical SIP handsets for those users who prefer the traditional look and feel of a desktop handset.

 

Integrates fully with your merchant provider to ensure PCI compliant transactions for both inbound and outbound calls.

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Key Features & Benefits

  • Level 1 PCI DSS Compliant

  • No hardware investment needed

  • Retain your existing payment service provider

  • Available for Inbound & Outbound Calls

  • Can be deployed to selective agents that take payments

  • Take payments from any location and at any time

  • Installed as softphone or SIP handset

  • Accessible to all staff including remote workers

  • Use Tokenisation for future processing

  • Integrates with HubSpot

  • Agent merchant selection.

How payments are processed with the Payment Phone

Agent uses payment phone to make or receive call

When payment needed, agent instigates virtual terminal

The agent asks the customer to enter their card details via their telephone keypad

The virtual terminal displays the key presses as a series of X's

Any additional details are collected from the caller

The agent completes any additional fields in the virtual terminal form

The transaction details are submitted to the Payment Service Provider

The agent can confirm to the caller whether the payment has been approved.

The call continues until its conclusion in the normal manner.

Transaction Management

Once a payment has completed we can send the transaction record directly to your CRM, or if you prefer we can send you a nightly batch of transactions. We have various options available to suit your systems, including direct API integration and Secure File Transfer Protocols (SFTP).

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In additional to the automated transaction reporting, and the reporting available from your Payment Service Provider (PSP), you can also use our online portal to view and download historic and up to the minute transactions.

 

You can search for, view all and drill down into each transaction processed, providing an invaluable resource for both finance and customer service teams.

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