Take secure payments from any location without changing your call handling procedures.

Working From Home

Remote Agents allows your agents to take secure payments from any location without having to change their usual call handling procedures until they need to take a payment.

When you are ready to take a payment the agent will use their own dedicated number to transfer the customer to secure platform. Vitally though, the agent will re-join the call to make sure the payment completes successfully.

 

The moment an agent transfers their customer, they forward the call to same number to re-connect themselves with the customer in the secure environment. This process only takes a matter of seconds and the customer will hear a comfort message whilst they wait for the agent to re-join the call. Then, once the customer and agent are re-connected, the agent can process the card transaction using the virtual terminal (VT).Once the payment is complete we will notify the agent via the portal and they can then wrap up the call as normal.

 

No customer card details entering agent’s locations or your systems

Keep hold of the customer to make sure payments complete

Agents get immediate notification of payment status – authorised or declined

Cost effective – we are only involved on the calls that result in a payment

Provides a positive customer journey and shows you are proactive in protecting them

No additional hardware required.