SMS Business Services

With a comprehensive portfolio of SMS services available, BCH continues to be a market leader in the development and delivery of SMS solutions. Whether you want to bulk send SMS messages, target outgoing messages for specific campaigns or simply receive messages, we’ve got the solution.

With consumers opening a staggering 98 per cent of all their SMS messages, compared to only 20 per cent of their emails, and responding to SMS messages within a mere 90 seconds, SMS holds enormous potential.

Broadcast SMS

Whether it’s sales, marketing, improving customer service or appointment reminders, SMS is a fantastic way of delivering information.

Highly targeted, SMS Broadcasting eliminates the risk of ‘spam’ to deliver cost-effective and focused communication direct to your target audience.

Our system lets you choose whether the broadcast is delivered immediately or in the future. You can also avoid transmitting unnecessary information by setting an expiry date and time, allowing messages to be cancelled automatically.

For fast and accurate distribution of broadcasts, you can build your own databases and user groups. 

Fast and Efficient Text Messaging
  • Send customised text messages to individual or multiple numbers

  • Target your audience with an efficient and cost-effective communications’ tool

  • Broadcast vital information immediately or schedule for a future date

  • Use as an effective marketing tool for existing or future customers

  • View customised online broadcast reports and replies to messages sent

  • Send message through an online portal, or directly through our API

SMS Help Desk

SMS Helpdesk is a two-way interactive SMS device, allowing you to quickly respond to customer text messages. Complementing your existing communications’ channels with text messaging, gives callers the convenience and flexibility to use their preferred method of contact at a time that suits. Additionally, SMS Helpdesk cut agent call time, allowing you to manage your call centre operations more efficiently.

Automated questions mean you can fact find important information so queries can be routed to the most suitable agents to save valuable time. In many cases automated questions will simply resolve the callers’ queries immediately without any agent involvement.

 

With SMS Helpdesk there’s no time limit to your message exchange, nor do you have to worry about spam filters, email blacklists or other deliverability issues.

The Convenient and Flexible way to Answer your Customers’ Queries
  • Build CRMs with saved customer contact details, important information and message history

  • Manage operations effectively using dedicated supervisor and agent screens

  • Prioritise messages and assign to specific agents with supervisor controls

  • Monitor system activity and agent responses with supervisor watch screens

  • Download performance summary reports to improve customer service

  • Access agent hours to assist with wage calculations

  • Export client records and message history for use in external systems

  • Export client records and message history for use in external systems

  • Manage your agents more efficiently with email message alerts. Agents won’t be wasting their time continually logging on to check activity.

  • Configure automated but personalised welcome messages

  • Set working hours to ensure customers are notified if texting out of hours