SECURE & COMPLIANT CALL RECORDING​

Record the conversation.

Not the card details.

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BCH Digital’s call recording solutions give organisations a secure way to record, store and retrieve customer conversations.

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Recordings can be searched through a secure web portal using information such as customer number, date, time and dialled number, with user access logs providing visibility over who has accessed recordings.

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When a customer makes a card payment, sensitive payment information can be kept out of the call recording. Card details and DTMF tones are not recorded or captured within the recording, helping protect sensitive cardholder data while allowing the customer conversation to continue.