GDPR & Call Recording

Call Record and Store – available on all BCH services

GDPR impacts the way you record calls. A caller’s consent to record is necessary unless recording is for a specific regulatory purpose. Using BCH call recording solutions ensures compliant recording to protect key areas of your business.

We achieve compliance by playing a fixed and immutable ‘opt in to record’’ prompt at the beginning of every call: customers opt in or out. This is time and date stamped. Details are available for your records to safeguard against any possible future disputes over customer data. All recordings can be easily and securely searched for and retrieved via our Web Portal.
 
We offer a full range of MiFID II compliant solutions with full log-in access as well as encrypted long-term storage.