BCH can create solutions that fit the nature of the utility marketplace perfectly, having worked with multiple companies within the industry, we know how to meet your organisation and customer’s needs, with services that can fully integrate with your existing systems.

In the competitive utility industry, it is important to have the edge by offering a seamless service delivery. Customers want to be able to choose how they interact and pay for their services in a way which is convenient for them. With a range of fully tailored and Compliant solutions through our PayTel offerings organisations in the Utility industry can interact and transact with their customers in a way which gives complete convenience whilst maximising the agent’s efficiency.

 
 

PayTel Hosted Solutions

PayTel - PCI Compliance

Combining Paytel’s feature-rich call management system with a PCI-DSS approved live card payment application, PayTel’s Hosted solutions offer the optimum options to deliver an excellent customer experience. By managing calls in real-time, decisions can be made of how best to deliver calls to the most appropriate agent, maximising the efficiency of the contact centre, and increasing customer satisfaction.

All calls through Paytel are secure. Neither your agents nor any existing call recording equipment can access any sensitive card data. Agents collect and verify payment information using a virtual terminal and can advise your customers on the payment status along with the payment authorisation code before proceeding to complete calls as normal. As the agent requests the caller to type the credit card detail in, these numbers are muted from the agent, whilst keeping both parties connected on the call to communicate if required.

PayTel Automated

PayTel Automated is a fully PCI compliant payment service, streamlining card payments to dramatically reduce live agent costs and maximise revenues. Payments are securely processed agent free, anytime, and anywhere, allowing organisations to benefit from flexible and cost saving work practices.

Using Paytel to automate some payments completely removes agents from the payment process. The PCI-DSS compliant IVR platform securely collects payments to free organisations from the lengthy and expensive procedure of regulatory compliance.

Integrating seamlessly with existing systems and payment service providers, Paytel allows organisations to benefit from a secure and automated collections solution.

 
 

Automated Dialler & SMS Campaigns

Our Outbound Dialler & SMS service can reach allow for calls and messages to be generated automatically, and save agent time in comparison to manual outbound campaigns. Your messages can be generated and delivered at the times that best suit your organisation and can either generate calls to your agents, pre-recorded messages, or SMS delivery directly to your customers.

Any pre-recorded voice messages or SMS can be tailored according to your requirements and can be a perfect way to chase up any outstanding payments or meter readings. The platform can manage the campaign automatically and helps drive agent efficiency by removing any manual processes in place, whilst also allowing your organisation to reach a wider audience whilst saving your agents time.

 

Key Benefits

  • tick box Allow your customers to interact and transact with your business in a way which is convenient to them
  • tick box Hosted on a fully compliant PCI-DSS solution
  • tick box Completely hosted solution, with no on site hardware requirements
  • tick box No limit to the number of agents required, with competitive options and solutions available.
  • tick box Agents can maintain full contact with your customers during any live payment
  • tick box Real-time management information and transaction reporting
  • tick box Integration with any existing Payment Service Providers
 

left quote markI am so impressed that this system took such a short time to implement and has made our collections operation so much more effective on so many levels.right quote mark

By Caroline McGovern, Credit Manager at Co-operative Energy
 

Get In Touch