BCH offers a range of fully scalable solutions to help retail companies manage telephone payments through seasonal shopping peaks and troughs. We work with multiple companies across the retail sector, supplying PCI DSS compliant communications and payment systems to fully integrate with existing CRMs and provide complete 24/7 customer payment flexibility.
In an industry where customer service is key to purchasing behaviour, it’s important to deliver a unified and user-friendly service for customers who want to interact as well as transact with you in the most convenient way. That’s why our solutions have been designed around things that matter most to your customers, allowing you to concentrate not only on building customer engagement but driving through better levels of growth.
Our clients don’t just see our comprehensive payment, call-handling and SMS services as individual solutions. Instead, combine them and they act as an all-in-one’ solution to promote your business, to secure and grow your customer base and to inform your way forward by gauging agent performance with customisable metrics. We recognise the fact that what happens after your customer’s transaction is just as important as what happens during the actual transaction itself.
PayTel Hosted Solutions
PayTel - PCI Compliance
Combining PayTel’s feature-rich call management system with a PCI-DSS approved live card payment application, delivers an excellent customer experience. By managing calls in real-time, operational decisions can be made to maximise contact centre efficiency as well as increase customer satisfaction.
All calls through Paytel are secure. Agents collect and verify payment information using a virtual terminal. Neither your agents nor any call recording equipment can access sensitive card data. When an agent requests a caller to input card details, sensitive details are muted making it impossible for these to be listened to or transcribed. Agents can remain on a call throughout the payment process, advising their callers on payment status and authorisation codes, and can wind a call up as is suitable for your business.
PayTel Automated is a fully PCI compliant payment service, streamlining card payments to reduce live agent costs and maximise revenue. Payments are securely processed agent-free, anytime and anywhere enabling your business to benefit from flexible and cost-saving working practices. Using Paytel to automate payments completely removes agents from the entire payment process.
SMS services can allow for messages to be generated automatically and save agent time in comparison to manual outbound campaigns. Your messages can be generated and delivered at the times that best suit your organisation and can either generate calls to your agents, or SMS delivery directly to your customers.
SMS messages are an effective way to promote upcoming offers, inform people of parcel dispatch or pick-up confirmation. Our platform can manage your campaign automatically to reach a wider audience and achieve agent efficiency by removing manual processes.