Counting amongst its clients some of the UK’s leading leisure and tourism-based companies, BCH delivers flexible telephone payment and comm’s solutions to integrate with existing CRMs and fit securely into diverse business models.

In an industry where margins are crucial, it’s important to gain the edge. Delivering a unified and user-friendly service, allowing your customers to securely interact and transact with you in the most convenient way, can help you secure that competitive edge. That’s why our solutions have been designed around things that matter most to your customers, allowing you to concentrate on building customer engagement and driving through even better levels of growth.

Our clients don’t just see our comprehensive payment, call-handling and SMS services as individual solutions. Instead, when combined they can be an ‘all-in-one’ solution used to promote your business, to secure and grow your customer base and to inform the way forward by gauging agent performance with customisable metrics. We recognise the fact that what happens after your customer’s transaction is just as important as what happens during the actual transaction itself.

 
 

PayTel Hosted Solutions

PayTel - PCI Compliance

Combining PayTel’s feature-rich call management system with a PCI-DSS approved live card payment application, PayTel delivers an excellent customer experience. By managing calls in real-time, operational decisions can be made to maximise contact centre efficiency as well as increase customer satisfaction.

All calls through Paytel are secure. Agents collect and verify payment information using a virtual terminal. Neither your agents nor any call recording equipment can access sensitive card data. When an agent requests a caller to input card details, sensitive details are muted making it impossible for these to be listened to or transcribed. Agents can remain on a call throughout the payment process, advising their callers on payment status and authorisation codes, and can wind a call up as is suitable for your business.

PayTel Automated

PayTel Automated is a fully PCI compliant payment service, streamlining card payments to reduce live agent costs and maximise revenue. Payments are securely processed agent-free, anytime and anywhere enabling your business to benefit from flexible and cost-saving working practices. Using Paytel to automate payments completely removes agents from the entire payment process.

 
 

Automated Dialler Voice & SMS Campaigns

Our Outbound Dialler & SMS Service automatically generates calls and messages, saving valuable agent time in comparison to manual outbound campaigns. Calls can be delivered at times that best suit your organisation. They can be delivered to agents or directly to you customers via prebuilt SMS campaigns.

Outbound or SMS campaigns are the perfect way to chase up any outstanding leads from comparison sites, follow-up on renewals or chase overdue payments. Our platform allows you to reach a wider audience and manage campaigns automatically, as well as achieve more agent efficiency by removing manual processes.

 

Key Benefits

  • tick box Allow your customers to interact and transact with your business in a way which is convenient to them
  • tick box Follow-up and take payments on any outstanding balances
  • tick box Hosted on a fully compliant PCI-DSS solution
  • tick box Completely hosted solution, with no on site hardware requirements
  • tick box No limit to the number of agents required, with competitive options and solutions available.
  • tick box Agents can maintain full contact with your customers during any live payment
  • tick box Real-time management information and transaction reporting
  • tick box Integration with any existing Payment Service Providers
 

left quote markWhilst PayTel has provided us with an extra task in the process, it is a task that has allowed us to take payments over the phone, which before we have never been able to do. At the same time, the PayTel process provides a better and more customer friendly experience for our gym members who… Read more »right quote mark

By Michelle Kaye, Membership Services Manager at Pure Gym
 

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