BCH’s solutions can fit perfectly into the Leisure and Tourism space, whether it be solutions for travel companies right through to gymnasiums that require ways to be able to communicate and interact with their customers. Having worked with multiple companies across the whole spectrum of the industry, we know how to meet organisation and customer’s needs, with services that can fully integrate with any existing systems.

In an industry where margins are crucial, it is important to have an edge over the competition by offering a seamless service delivery. Customers want to be able to choose how they interact and pay for their services in a way which is convenient for them, whilst making sure that the management information received by the business allows them to manage the operation in real-time.

With a range of fully tailored and compliant solutions through our Call Handling, PayTel and SMS offerings organisations in the leisure industry can interact and transact with their customers in a way which gives complete convenience whilst maximising the agent’s efficiency.

 
 

PayTel Hosted Solutions

PayTel - PCI Compliance

Combining Paytel’s feature-rich call management system with a PCI-DSS approved live card payment application, PayTel’s Hosted solutions offer the optimum options to deliver an excellent customer experience. By managing calls in real-time, decisions can be made of how best to deliver calls to the most appropriate agent, maximising the efficiency of the contact centre, and increasing customer satisfaction.

All calls through Paytel are secure. Neither your agents nor any existing call recording equipment can access any sensitive card data. Agents collect and verify payment information using a virtual terminal and can advise your customers on the payment status along with the payment authorisation code before proceeding to complete calls as normal. As the agent requests the caller to type the credit card detail in, these numbers are muted from the agent, whilst keeping both parties connected on the call to communicate if required.

PayTel Automated

PayTel Automated is a fully PCI compliant payment service, streamlining card payments to dramatically reduce live agent costs and maximise revenues. Payments are securely processed agent-free, anytime, and anywhere, allowing organisations to benefit from flexible and cost-saving work practices.

Using Paytel to automate some payments completely removes agents from the payment process. The PCI-DSS compliant IVR platform securely collects payments to free organisations from the lengthy and expensive procedure of regulatory compliance.

Integrating seamlessly with existing systems and payment service providers, Paytel allows organisations to benefit from a secure and automated collections solution.

 
 

Automated Dialler Voice & SMS Campaigns

Our Outbound Dialler & SMS service can allow for calls and messages to be generated automatically, and save agent time in comparison to manual outbound campaigns. Your calls can be generated and delivered at the times that best suit your organisation and you can deliver outbound calls to your agents, or prebuild SMS campaigns to directly contact your customers.

Any outbound or SMS campaigns can be tailored according to your requirements and can be a perfect way to chase up any outstanding leads from comparison sites, follow-up on renewals or chase any overdue payments. The platform can manage the campaign automatically and helps drive agent efficiency by removing any manual processes in place, whilst also allowing your organisation to reach a wider audience whilst saving your agents time.

 

Key Benefits

  • tick box Allow your customers to interact and transact with your business in a way which is convenient to them
  • tick box Follow-up and take payments on any outstanding balances
  • tick box Hosted on a fully compliant PCI-DSS solution
  • tick box Completely hosted solution, with no on site hardware requirements
  • tick box No limit to the number of agents required, with competitive options and solutions available.
  • tick box Agents can maintain full contact with your customers during any live payment
  • tick box Real-time management information and transaction reporting
  • tick box Integration with any existing Payment Service Providers
 

left quote markWhilst PayTel has provided us with an extra task in the process, it is a task that has allowed us to take payments over the phone, which before we have never been able to do. At the same time, the PayTel process provides a better and more customer friendly experience for our gym members who… Read more »right quote mark

By Michelle Kaye, Membership Services Manager at Pure Gym
 

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