Credit & Collections by phone – PCI-DSS Level 1 compliant solutions

Successfully used by leading agencies, our payment solutions are used for a whole range of collection purposes.

With unrivalled commercials, payment products can be “off-the-shelf” systems for quick and flexible deployment or tailor-made solutions to fit precise business models.

 
 

Our Comprehensive Collection Solutions

PayTel - PCI Compliance

Integrating fully with existing merchants, telephone and CRM systems, our PCI DSS Level 1 platform gets activated when your agents take payments.

Agents enter non-sensitive payment card details into a virtual terminal. Callers are invited to enter their card CV2 and long number via their telephone keypad. DTMF tones produced by this action are suppressed from your agents, so that sensitive data cannot be viewed, written down or recorded. The payment process is kept entirely secure. Agents can stay connected throughout the call, allowing for continuous dialogue and natural call wind-up to ensure a positive customer experience.

Automated Payment Line

‘Automated’ is by far the most commonly used solution for collection companies. Fronted by a phone number unique to your business, callers can make 24/7 payments directly to your own branded payment lines.

Our clients report that customers prefer the anonymity, speed and ease of payment Automated provides.

Proven APIs enable automatic upload of customer account details. Callers entering their reference number can listen to “Outstanding Balance” and “Minimum Payment Details”. We’ve also developed manual upload systems for those of you without CRMs.

 
 

Visa MCC6012 Payments

If you’re in a sector affected by this Visa directive, API/Manual upload processes include mandatory additional data field population to ensure complete compliance.

Doorstep Collections

Agents and collectors can process card payments at doorstep level without the need for handheld card reading devices or internet connectivity. Collections’ staff simply call a dedicated IVR telephone line to register their PIN/ID before handing their phone to a customer. He or she can then follow your company’s customisable audio prompts to make payment.

Recurring Payment Plans

Our management portal allows you to set up recurring customer card payments.

 

left quote markI am so impressed that this system took such a short time to implement and has made our collections operation so much more effective on so many levels.right quote mark

By Caroline McGovern, Credit Manager at Co-operative Energy
 

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