SMS Solutions To Help Any Business
BCH has a complete portfolio of SMS solutions available and has been a market leader in developing and delivering SMS solutions to its clients. Whether you want to bulk send SMS messages, target outgoing messages for specific campaigns, or receive messages from your customer, we will have a solution that will help you.
Fast and Efﬁcient Text Messaging
Whether it is sales, marketing, improving customer service or appointment reminders, SMS is a fantastic way of delivering timely information directly to your customers. With most text messages being read and replied to within a few minutes, SMS Broadcasting holds enormous potential for your business.
Whether it is delivering reminders or information about special offers and new services, SMS Broadcast is the perfect solution for communicating with customers, it’s also an ideal way for organisations such as schools or doctors’ surgeries to communicate with people urgently.
Highly targeted, SMS Broadcasting eliminates the risk of ‘spam’ to deliver cost-effective and focused communication direct to your target audience. Messages are only delivered to those whose number you have already captured and who have expressed an interest in your organisation or service. What is more, individuals who don’t want to receive information can be marked on your databases as having been ‘unsubscribed’.
For fast and accurate distribution of broadcasts, you can build your own databases and user groups. You can also save numbers that are received from other data capture methods or across your other SMS services, to ensure you target the right people, at the right time, every time.
Our system also enables you to choose whether the broadcast is delivered immediately or at a future date. This forward planning is particularly useful to help you streamline and manage your campaigns efficiently. You can also avoid transmitting unnecessary information by setting an expiry date and time, allowing messages to be cancelled automatically if they have not been delivered within your chosen timeframe.
Instant Interaction with your Audience
With consumers opening a staggering 98 per cent of all their SMS messages, compared to only 20 per cent of their emails, and responding to SMS messages within a mere 90 seconds, it’s no wonder consumers prefer SMS.
Using BCH Solution’s SMS Marketing creates an effective and immediate call to action for your organisation. Consumers can simply respond directly by SMS to any of your advertising or marketing campaigns. Inviting them to text a memorable keyword to a shortcode (e.g. ‘INFO’ to 78070) or long number (e.g. 07890123456) for more Information, means they will receive an instant text reply.
With up to 80 per cent of consumers still not receiving SMS marketing messages from their favourite brands, it makes sense to instantly engage with your audience to show them you care, secure their loyalty and gather valuable customer information.
Consumers simply enter a speciﬁed keyword at the start of their SMS message, for example, ‘INFO’ to request information or ‘OFFER’ to request a voucher code. Campaigns can be set up with a single memorable keyword: ‘SHAMPOO’, for instance, to request free samples of a speciﬁc product.
You can take advantage of our easy-to-remember shortcodes and use them for all your campaign material. Your customers will soon recognise you, your brand and your organisation. Alternatively, you can use our standard 78070 shortcode number if your chosen keyword has not already been used with this number.
All campaigns are managed via our secure web-based portal. You can quickly allocate a keyword to each campaign and create multiple individual response messages. What is more, you can opt to receive email alerts every time someone responds or view live response reporting via the management portal.
The Convenient and Flexible way to Answer your Customers’ Queries
SMS Helpdesk, the 2-way interactive SMS device, allows you to quickly respond to your customers’ text messages. Complementing your existing communications’ channels with text messaging, affords your callers the convenience and flexibility to use their preferred method of contact at a time that suits them. What is more SMS Helpdesk helps cut agent call time, allowing you to manage your call centre operations more efficiently.
Automated questions enable you to fact find important information so queries can be routed to the most suitable agents to save valuable time. In many cases automated questions will simply resolve the callers’ queries immediately without any agent involvement.
With SMS Helpdesk there’s no time limit to your message exchange, nor do you have to worry about spam ﬁlters, email blacklists or other deliverability issues.
Understand what your Customers Think
SMS Survey is a new and exciting way to gather instant customer feedback.
SMS Survey allows you to gather meaningful feedback immediately after the event, exactly when opinions are formed and when response rates are naturally higher. You can see how your customers rate your products and services and quickly identify areas for improvement. This ensures you secure a competitive advantage, achieve excellent customer service and great operational efficiency.
The speed and flexibility of the SMS Survey mean accurate responses can be available the same day your survey is launched.
Flexibility with complete control
Our easy-to-use online portal allows you to fully customise your surveys, from branding and logo design to the exact questions asked and how data is collected.
- Straightforward question design:
- Radio = (Likert format) where responses are provided by number selection
- Slider = Participants use a rating scale between 1-10 in response to a specific question
- Free text = Qualitative responses to allow for more in-depth feedback
- Background images and customised ‘thank you’ messages ensure professional delivery
There is no limit to the number of questions, surveys can be sent to unlimited recipients and can run for indefinite periods. Alternatively, expiry dates can be administered as closing dates for participants to submit responses.