SMS Solutions To Help Any Business

BCH has a complete portfolio of SMS solutions available and has been a market leader in developing and delivering SMS solutions to its clients. Whether you want to bulk send SMS messages, target outgoing messages for specific campaigns, or receive messages from your customer, we will have a solution that will help you.

 
 

SMS Broadcasting

Fast and Efficient Text Messaging

Whether it is sales, marketing, improving customer service or appointment reminders, SMS is a fantastic way of delivering timely information directly to your customers. With most text messages being read and replied to within a few minutes, SMS Broadcasting holds enormous potential for your business.

Whether it is delivering reminders or information about special offers and new services, SMS Broadcast is the perfect solution for communicating with customers, it’s also an ideal way for organisations such as schools or doctors’ surgeries to communicate with people urgently.

Highly targeted, SMS Broadcasting eliminates the risk of ‘spam’ to deliver cost-effective and focused communication direct to your target audience. Messages are only delivered to those whose number you have already captured and who have expressed an interest in your organisation or service. What is more, individuals who don’t want to receive information can be marked on your databases as having been ‘unsubscribed’.

For fast and accurate distribution of broadcasts, you can build your own databases and user groups. You can also save numbers that are received from other data capture methods or across your other SMS services, to ensure you target the right people, at the right time, every time.

Our system also enables you to choose whether the broadcast is delivered immediately or at a future date. This forward planning is particularly useful to help you streamline and manage your campaigns efficiently. You can also avoid transmitting unnecessary information by setting an expiry date and time, allowing messages to be cancelled automatically if they have not been delivered within your chosen timeframe.

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Key Benefits

  • tick box Send customised text messages to individual or multiple numbers
  • tick box Target your audience with an efficient and cost-effective communications’ tool
  • tick box Broadcast vital information immediately or schedule for a future date
  • tick box Use as an effective marketing tool for existing or future customers
  • tick box View customised online broadcast reports and replies to messages sent
  • tick box Send message through an online portal, or directly through our API
 
 

SMS Marketing

Instant Interaction with your Audience

 

With consumers opening a staggering 98 per cent of all their SMS messages, compared to only 20 per cent of their emails, and responding to SMS messages within a mere 90 seconds, it’s no wonder consumers prefer SMS.

Using BCH Solution’s SMS Marketing creates an effective and immediate call to action for your organisation. Consumers can simply respond directly by SMS to any of your advertising or marketing campaigns. Inviting them to text a memorable keyword to a shortcode (e.g. ‘INFO’ to 78070) or long number (e.g. 07890123456) for more Information, means they will receive an instant text reply.

With up to 80 per cent of consumers still not receiving SMS marketing messages from their favourite brands, it makes sense to instantly engage with your audience to show them you care, secure their loyalty and gather valuable customer information.

Consumers simply enter a specified keyword at the start of their SMS message, for example, ‘INFO’ to request information or ‘OFFER’ to request a voucher code. Campaigns can be set up with a single memorable keyword: ‘SHAMPOO’, for instance, to request free samples of a specific product.

You can take advantage of our easy-to-remember shortcodes and use them for all your campaign material. Your customers will soon recognise you, your brand and your organisation. Alternatively, you can use our standard 78070 shortcode number if your chosen keyword has not already been used with this number.

All campaigns are managed via our secure web-based portal. You can quickly allocate a keyword to each campaign and create multiple individual response messages. What is more, you can opt to receive email alerts every time someone responds or view live response reporting via the management portal.

 
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Key Benefits

  • tick box Customise automated replies e.g. “One of our team will be in contact soon” for different times of the day
  • tick box Set up new keywords immediately using the online portal
  • tick box Clone keywords to quickly assess the performance of different advertising channels
  • tick box Access data manually via the web portal or receive automated reports at specified intervals as required
  • tick box Add mobile numbers automatically to built-in databases for future SMS promotions
  • tick box Integrate our service with your own internal systems
 
 

SMS Helpdesk

The Convenient and Flexible way to Answer your Customers’ Queries

SMS Helpdesk, the 2-way interactive SMS device, allows you to quickly respond to your customers’ text messages. Complementing your existing communications’ channels with text messaging, affords your callers the convenience and flexibility to use their preferred method of contact at a time that suits them. What is more SMS Helpdesk helps cut agent call time, allowing you to manage your call centre operations more efficiently.

Automated questions enable you to fact find important information so queries can be routed to the most suitable agents to save valuable time. In many cases automated questions will simply resolve the callers’ queries immediately without any agent involvement.

With SMS Helpdesk there’s no time limit to your message exchange, nor do you have to worry about spam filters, email blacklists or other deliverability issues.

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Key Benefits

  • tick box Build CRMs with saved customer contact details, important information and message history
  • tick box Manage operations effectively using dedicated supervisor and agent screens
  • tick box Prioritise messages and assign to specific agents with supervisor controls
  • tick box Monitor system activity and agent responses with supervisor watch screens
  • tick box Download performance summary reports to improve customer service
  • tick box Access agent hours to assist with wage calculations
  • tick box Export client records and message history for use in external systems
  • tick box Export client records and message history for use in external systems
  • tick box Manage your agents more efficiently with email message alerts. Agents won’t be wasting their time continually logging on to check activity.
  • tick box Configure automated but personalised welcome messages
  • tick box Set working hours to ensure customers are notified if texting out of hours
 
 

SMS Survey

Understand what your Customers Think

 

SMS Survey is a new and exciting way to gather instant customer feedback.

SMS Survey allows you to gather meaningful feedback immediately after the event, exactly when opinions are formed and when response rates are naturally higher. You can see how your customers rate your products and services and quickly identify areas for improvement. This ensures you secure a competitive advantage, achieve excellent customer service and great operational efficiency.

The speed and flexibility of the SMS Survey mean accurate responses can be available the same day your survey is launched.

Flexibility with complete control

Our easy-to-use online portal allows you to fully customise your surveys, from branding and logo design to the exact questions asked and how data is collected.

  • Straightforward question design:
  • Radio = (Likert format) where responses are provided by number selection
  • Slider = Participants use a rating scale between 1-10 in response to a specific question
  • Free text = Qualitative responses to allow for more in-depth feedback
  • Background images and customised ‘thank you’ messages ensure professional delivery

There is no limit to the number of questions, surveys can be sent to unlimited recipients and can run for indefinite periods. Alternatively, expiry dates can be administered as closing dates for participants to submit responses.

 
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Key Benefits

  • tick box Save on lengthy outbound call charges
  • tick box Free up agent resources with fully automated surveys
  • tick box Create and manage fully customisable surveys in minutes
  • tick box Send surveys immediately or schedule for future broadcast
  • tick box Use comprehensive reporting tools to download and analyse responses
  • tick box View results in real time
  • tick box Benefit from user friendly webpages, responsive to any device’s screen size
  • tick box Create unlimited bespoke surveys
  • tick box Increase response rates by allowing your customers to respond at a time that suits them