Achieve PCI DSS Compliance with PayTel

Hosted Paytel solutions removes any PCI-DSS obstacles related to telephony payments. As an approved Level 1 PCI-DSS provider, we’ve already secured full compliance, so you won’t have to worry. Employing our fully-hosted cloud communications’ platform, which can either sit alongside your existing legacy system or replace it, is an opportunity to achieve compliance across a myriad of regulations. Doing so can avoid additional costs when, for example, you would otherwise have to modify or upgrade software procedures or buy licences each and every time a new or updated regulation is introduced.

BCH perform non-disruptive automatic software updates to ensure on-going regulatory compliance. There’s simply no need for our clients to do anything. All our services are designed and developed in-house, so if you have a more complex requirement, we have got you covered. Our experts will work with you to design a service that does what you need it to do.

 
PCI - DSS Level 1 Compliant
We have been Level 1 PCI-DSS compliant since 2012
Developed bespoke telephony for nearly 20 years
Developed bespoke telephony for nearly 20 years
A broad range of clients from SME to blue chip
A broad range of clients from SME to blue chip
We are open to all, PCI compliance need not cost the Earth
We are open to all, PCI compliance need not cost the Earth
Approachable probelm solvers
Approachable problem solvers
Quick service delivery to get you PCI compliant
Quick service delivery to get you PCI compliant
 
 
 

PayTel Hosted PBX

This is a fully compliant cloud software-based phone system, designed to run inside your office environment and to grow with your business. In short, it provides the missing component to solve the PCI regulatory puzzle of any business model. Taking advantage of widespread internet availability and increased SIP-based networks we’ve developed PayTel Hosted PBX to be a fully scalable and fully compliant PBX office-based phone system.

You can choose how many extensions you require, as and when your business needs them. The system essentially aims to grow with your business. PayTel Hosted PBX is a softphone-based system designed to run inside your office environment. It connects directly to your office network and thereafter to BCH’s Level 1 PCI compliant cloud-based system. You might decide on a PCI compliant cluster of extensions or take the opportunity to replace your existing office phone system. Each and every call you take or make is automatically descoped from PCI. You simply don’t have to worry about compliance.

Each PayTel Hosted PBX extension is associated with a Virtual Terminal, a web page where additional details of every individual transaction are entered. Card details entered directly by a customer are suppressed from the call. These are never recorded and are used purely to perform a transaction.

Whether you have a sizable existing PBX where you just want to make or receive a few PCI compliant phone calls, or instead want to provision a completely new PCI compliant office phone system, PayTel Hosted PBX is a proven convenient and cost-effective solution to fit all business models.

 
All standard PBX features are available including:
Call
Making calls
Receiving Call
Receiving calls
Transferring calls
Transferring calls
GDPR & Call Recording
Recording calls
Full reporting suites
Full reporting suites
Presence
Presence
Phonebook applications
Phonebook Applications
We believe in security
Menu IVR creation
 
 

PayTel Inbound

Combining BCH’s feature rich call management system with a PCI-DSS approved live card payment application, Paytel Inbound delivers the optimum solutions for an excellent customer experience. Whether you choose a queue, a multi-level call flow or a simple call connection service, our solutions will integrate with your current system.

All calls through Paytel are secure. Neither your agents nor any existing call recording equipment can access any sensitive card data. Agents collect and verify payment information using a virtual terminal, and can advise your customers on the payment status along with the payment authorisation code before proceeding to complete calls as normal. As the agent requests the caller to type the credit card detail in, these numbers are muted from the agent, whilst keeping both parties connected on the call to communicate if required.

Paytel Inbound integrates directly with your bank account to process payments before confirmation of payment is provided to your agents. After each transaction, all sensitive information processed by the system is destroyed.

If you prefer, our expert in-house development team can work with you to design a service, specifically bespoke for your requirements.

 
 
Receiving Call
Receiving calls
Transferring calls
Transferring calls
Combined Shape
Recording calls
Full reporting suites
Full reporting suites
We believe in security
Menu IVR Creation
Call
Outbound Call Options
 
 

PayTel Hosted Contact Centre

​Our Hosted Contact Centre offering is a state of the art, Level 1 PCI compliant solution. This product brings together our years of experience in call handling, diallers and security to deliver an all-encompassing hosted solution.

PayTel will keep your customers information secure; you can stay focused on what you do best – providing great customer experience.

Created by our team of in-house experts, PayTel Contact Centre, can readily be tailored to your requirements and delivered quickly, so you can rapidly benefit from our services. We‘re continuing to develop our contact centre capabilities, and are committed to always do so. We will ensure our clients remain ahead of the competition.

PayTel Contact Centre was conceived and built from the ground up; Indeed, every update we add uses market-leading features; and each update has been a project in itself. We believe that access to the latest technology keeps everyone happy. PayTel Contact Centre can help you deliver an all-round positive experience for your customers and your agents.

Client feedback consistently shows that PayTel Contact Centre enjoys high levels of agent and caller satisfaction. This can make a huge difference to a contact centre’s overall performance. Using just some of the contact centre features such as skill-based routing and PCI compliant payments, for instance, allows agents to use their time efficiently to deal with more profitable, complex and customer satisfaction tasks. Moreover, freeing agents from repetitive work practices can also help reduce staff attrition to positively impact absence, turnover and other associated costs.

Being a fully hosted contact centre, PayTel frees you from the burden of everything associated with supplying and maintaining a system yourself. Implementation, support, security, software, upgrades, on-going regulatory compliance with PCI-DSS, data storage and space are dealt with by PayTel. Full life cycle costs can be dramatically reduced as there is no requirement to hire additional agents, engineers, systems administrators.

 
 
Call
Making calls
Receiving Call
Receiving calls
Transferring calls
Transferring calls
Combined Shape
Recording calls
Full reporting suites
Full reporting suites
Presence
Presence
Phonebook applications
Phonebook Applications
We believe in security
Menu IVR creation
 
 

PayTel Automated

PayTel Automated is a fully PCI compliant payment service, streamlining card payments to dramatically reduce live agent costs and maximise revenues. Payments are securely processed agent free, anytime and anywhere, allowing organisations to benefit from flexible and cost saving work practices.

Using PayTel to automate some payments completely removes agents from the payment process. The PCI-DSS compliant IVR platform securely collects payments to free organisations from the lengthy and expensive procedure of regulatory compliance.

Integrating seamlessly with existing systems and payment service providers, PayTel allows organisations to benefit from a secure and automated collections solution.

Contact us to discuss how automated payments could be deployed into your process and allow your customers to make payments any time of the day, 24/7, essentially outside your organisation’s working hours, so you will benefit from flexible and cost-saving working practises. Assist helps you lower debtor days, achieve customer satisfaction and reduce agent costs.

 
Receiving Call
Receiving calls
Transferring calls
Transfer calls to automated line
Full reporting suites
Full reporting suites
SMS
SMS payment receipt
 
 

PayTel Hybrid Solutions

PayTel has been built in a way that we can deploy the solution to respect an organisations current processes and investments in third party equipment. Its PCI accredited platform integrates with existing CRM solutions and ensures no sensitive card information enter internal IT networks.

Specifically designed PayTel solutions are developed for organisations looking to minimise their attack surface vulnerabilities with a measured and phased plan, our hybrid solution is an affordable and workable solution to help achieve PCI compliance.

PayTel can work in parallel with existing telephony infrastructure and is only invoked when a payment transaction is required. The process works seamlessly and, in the background, and at no point does the agent lose contact with the customer.

The instant a transaction is required, PayTel can brought into the call or the call could be transferred to an automated payment line to collect the relevant card details as the caller keys them into their telephone. However, the agent can monitor the progress of the caller keying-in their details and can view the last four digits of the payment card. The transactions are sent directly to the payment service provider for processing. The transaction details are available to the agent in real time.

 
Call
Making calls
Receiving Call
Receiving calls
Transferring calls
Transfer calls
Combined Shape
Recording calls
Full reporting suites
Full reporting suites
 
 

Testimonials

left quote markI am so impressed that this system took such a short time to implement and has made our collections operation so much more effective on so many levels.right quote mark

By Caroline McGovern, Credit Manager at Co-operative Energy

left quote markGreat to have a service for taking payments that supports our growing business outside of normal business hours. It’s quick and easy and the implementation was straightforward.right quote mark

By Sarah Checksfield, Operations Manager at Just Eat

left quote markThis solution delivers everything we hoped as part of the development of a new Penalty Fare Process. BCH has been a flexible, engaged and hard-working partner and I would have no hesitation recommending them for your organisation.right quote mark

By Sharon Kelly, Customer Service & Operations Director at Tyne & Wear Metro