Take secure payments from any location without changing your call handling procedures

PayTel: Remote Agents allows your agents to take secure payments from any location without having to change their usual call handling procedures until they need to take a payment.

When you are ready to take a payment the agent will use their own dedicated number to transfer the customer to PayTel. Vitally though, the agent will re-join the call to make sure the payment completes successfully.

take secure telephone payments

PCI compliant telephone payments

The moment an agent transfers their customer, they forward the call to PayTel to re-connect themselves with the customer in the secure environment. This process only takes a matter of seconds and the customer will hear a comfort message whilst they wait for the agent to re-join the call. Then, once the customer and agent are re-connected, the agent can process the card transaction using the virtual terminal (VT).

Once the payment is complete we will notify the agent via the portal and they can then wrap up the call as normal.


Key Benefits

  • tick box Fully PCI compliant for security
  • tick box No customer card details entering agent’s locations or your systems
  • tick box Keep hold of the customer to make sure payments complete
  • tick box Agents get immediate notification of payment status – authorised or declined
  • tick box Cost effective – we are only involved on the calls that result in a payment
  • tick box Provides a positive customer journey and shows you are proactive in protecting them
  • tick box Only equipment required is a screen and an internet connection, no new hardware required
  • tick box Take payments from any location and at any time

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