Take secure payments from any location without changing your call handling procedures
PayTel: Remote Agents allows your agents to take secure payments from any location without having to change their usual call handling procedures until they need to take a payment.
When you are ready to take a payment the agent will use their own dedicated number to transfer the customer to PayTel. Vitally though, the agent will re-join the call to make sure the payment completes successfully.
PCI compliant telephone payments
The moment an agent transfers their customer, they forward the call to PayTel to re-connect themselves with the customer in the secure environment. This process only takes a matter of seconds and the customer will hear a comfort message whilst they wait for the agent to re-join the call. Then, once the customer and agent are re-connected, the agent can process the card transaction using the virtual terminal (VT).
Once the payment is complete we will notify the agent via the portal and they can then wrap up the call as normal.