Process payments through multiple communication channels.

BCH are pleased to announce the release of our new PayTel Payment Request product. Ideal for those clients that need to take secure payments from their customers through multiple communication channels.

To complement our existing phone based payment solutions, we can now offer a payment mechanism that allows your clients to make payments for products and services via SMS, email, web chat or any other social media communication channel.

pay by link

A secure payment link

PayTel Payment Request allows your staff to take secure payments from any location, making it ideal for both homeworkers and office based workers. At the point a payment is required, either on a phone call or during a conversation via another media, the agent generates a secure Payment URL link from our easy-to-use web portal, which can then be sent to customers, which when clicked on redirects them to a secure PCI compliant payment collection page, where they can complete their payment details as if they were making a regular online purchase.

The agent has full visibility of the payment process, including when the link is clicked and whether the payment has been authorised, allowing them to conclude the transaction with the customer there and then.

From a business management perspective you care able access full transaction reports at any time, and customer details are also stored for future use making it easy to create new payment links for them in the future.


Key Benefits

  • tick box Fully PCI compliant for security
  • tick box No customer card details entering your business
  • tick box Send the payment link via SMS, or your preferred communication channel such as email or webchat
  • tick box Agents get immediate notification of payment status - authorised or declined
  • tick box Additional option for agent to take payment over a live phone call using our softphone
  • tick box Only equipment required is a screen and an internet connection, no new hardware required
  • tick box Take payments from any location and at any time

Get In Touch