Complete Management Of Your Inbound Call Routing

The success of most businesses depends on retaining satisfied customers. So, when customers make contact, it is critical their experience is a positive one. With BCH’s Hosted Call Management solutions, each call type can be treated differently; calls can even be anticipated and accurately delivered ensuring that they are dealt with as efficiently as possible.

Since 1999, BCH has been transforming inbound call management solutions with its innovative and feature-rich cloud telephony platforms. In short, we redirect calls received on incoming numbers to an organisations phone system. We add a host of feature-rich call delivery options through our easy to use management portal, allowing our clients to manage their incoming calls exactly as they choose.

 
Straight Forward Management

Our solutions are designed to give you complete control over how your calls are answered and routed. Changes can be implemented in real-time via our secure and easy-to-use online portal. You do not need to be a telecoms expert to use it, but if you are not sure our engineers and account managers are always on hand to answer your questions.

Customisable Features

Our services come with a host of additional features as standard. These include controlling working hours, voicemail options and missed call alerts. You can add and change destination numbers at any time and upload new welcome messages or IVR menus. You can even implement a range of call recording options for storage and playback within the same portal. These controls have just one purpose – to ensure your callers are dealt with professionally and consistently, call after call.

Flexible Distribution with Seamless Integration

Distribution methods include straight one to one routing, hunt groups, auto attendants and IVR menus for skill routing and queueing. These are all performed in “the cloud” and integrate seamlessly with your existing telephony system. This means you do not have to invest in any expensive hardware or software, and not suffer disruption from system software updates. Our systems are fully scalable, so you only pay for what you use. Your operating costs can simply move in line with your income. With our help, your business can comfortably grow when the time is right.

 

Key Benefits from our Feature-Rich Solutions

  • tick box Call recording with online storage, search and playback
  • tick box Multiple distribution methods including direct delivery, hunt groups and queueing
  • tick box Working hours and special dates together voicemail delivered through email
  • tick box IVR menu builders with custom prompt uploading for skill-based routing
  • tick box Real-time call reporting and management information
  • tick box Full availability of UK number prefixes to work in conjunction with existing telephony
  • tick box International PSTN and Toll-free numbering options
  • tick box Fully configurable in real-time via our secure online management portal
 

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