A Contact Centre Solution For Office and Home Working Agents
Paytel Contact Centre is a fully hosted PCI compliant system, bringing together years of experience in call handling, diallers and security. It can be tailored to your requirements and delivered quickly so you’ll swiftly benefit from its services. It allows your employees to work from anywhere, whilst you maintain compliance and control through full reporting and management options, available via our online interface.
Our Contact Centre fits into any call centre environment. It removes the need for organisations to manage any on-premise legacy hardware and frees you from the burden of everything associated with supplying and maintaining a system yourself. Implementation, support, security, software, upgrades, on-going regulatory compliance, data storage and space are all dealt with by PayTel, with no disruption to you.
Client feedback consistently shows that PayTel Contact Centre enjoys high levels of agent and caller satisfaction, which can make a huge difference to your centre’s overall performance. Using features such as skill-based routing and PCI compliant payments, for example, allows agents to use their time more efficiently to deal with more profitable, complex or customer satisfaction tasks. Freeing agents from repetitive work practices can also help reduce staff attrition to positively impact absence, turnover and other associated costs.