A Contact Centre Solution For Office and Home Working Agents

BCH has developed a fully hosted cloud-based Contact Centre solution that will fit into any call centre environment. This removes the need for organisations to manage any on-premise legacy hardware and allows employees to work from anywhere, whilst maintaining compliance and complete management of the operation through an online interface with full reporting and control.

Our Hosted Contact Centre offering is a state of the art, Level 1 PCI compliant solution. This product brings together our years of experience in call handling, diallers and security to deliver an all-encompassing hosted solution.

 
 

PayTel will keep your customer’s information secure; you can stay focused on what you do best – providing a great customer experience.

Created by our team of in-house experts, PayTel Contact Centre can readily be tailored to your requirements and delivered quickly, so you can rapidly benefit from our services. We‘re continuing to develop our contact centre capabilities, and are committed to always do so. We will ensure our clients remain ahead of the competition.

PayTel Contact Centre was conceived and built from the ground up; Indeed, every update we add uses market-leading features; and each update has been a project in itself. We believe that access to the latest technology keeps everyone happy. PayTel Contact Centre can help you deliver an all-round positive experience for your customers and your agents.

Client feedback consistently shows that PayTel Contact Centre enjoys high levels of agent and caller satisfaction. This can make a huge difference to a contact centre’s overall performance. Using just some of the contact centre features such as skill-based routing and PCI compliant payments, for instance, allows agents to use their time efficiently to deal with more profitable, complex and customer satisfaction tasks. Moreover, freeing agents from repetitive work practices can also help reduce staff attrition to positively impact absence, turnover and other associated costs.

Being a fully hosted contact centre, PayTel frees you from the burden of everything associated with supplying and maintaining a system yourself. Implementation, support, security, software, upgrades, on-going regulatory compliance with PCI-DSS, data storage and space are dealt with by PayTel. Full life cycle costs can be dramatically reduced as there is no requirement to hire additional agents, engineers, systems administrators.

 
Level 1 - PCI-DSS Compliant
Making calls
Receiving calls
Transferring calls
Recording calls
Full reporting suites
Presence
Phonebook Applications
 

Get In Touch