Big is beautiful. Well, that's our philosophy at BCH Digital. That's why we've made significant investments to ensure that we're one of the largest independent IVR companies in the UK. With over 3,000 lines of IVR, split between multiple platforms around the UK, we have the capacity to handle 60 million call minutes per month with ease.

We don't leave anything to chance. All our equipment is housed in collocation suites, adjacent to our main operator exchanges in Manchester, Heathrow and Watford. The facilities benefit from quality climate control that guarantees the efficient running of the telecommunications equipment. This ultra-safe environment is protected by 24-hour security and a sophisticated Halon fire alarm and extinguisher system.

In addition to the environmental safe guards, BCH operates a dual redundancy policy on its hardware. This means that all mission critical components have been installed twice, so even if one component fails completely, the 'mirror-image' component will take over to ensure absolute continuity of service.

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