Any successful business relies on the goodwill of its customers, that's why it's so important to look after them. In a nutshell, that's why we've created SMS Help Desk.

SMS Help Desk operates via our 5 digit short codes. Customers pay the same as their standard text message rate to send messages; they then receive your response free of charge. The service allows customers to text you with their queries, which you can view via email or online. For example, it's a great way for customers to check delivery schedules and troubleshoot technical queries. The help desk operator can then respond (chat) with multiple text messages via text or online.

Using this innovative system, you have access to the full history of each customer at your fingertips including: a full record of messages sent and received, pending enquiries and final resolution. You can even set up automated responses for messages received out of hours. SMS Help Desk makes it easier for you to support your customers both effectively and professionally.

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