Online Playback is an integral feature of our Call Recording Service. The service is accessed online using your unique PIN ID and password. Searches can be conducted using a range of parameters that include date, time, duration of call, caller telephone number and call centre agent reference number. The selected recorded calls can then be played back through your web browser or downloaded onto your system. Online Playback acts as a powerful training tool as well as providing a vital dispute resolution resource.
- Complete hosted solution no need to purchase hardware
- Stores recordings for up to seven years
- Playback or download at any time
- Fully searchable database including caller number
Need more information about Online Playback?
Call us on 0845 878 7788
Or click here to request more information
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