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Your services can have up to 9 prompts, each capable of data capture.
Create your service from scratch or use a template and have a workng service in minutes.
Capture keypresses or voice and limit the length of either to limit user error.
Use text-to-speech to create prompts virtually instantly. 5 natural sounding voices to choose from.
Upload your own prompts. They will automatically be optimised for our use on our IVR servers.
Assign
Search by number or by service. See instantly what service is assigned to each number.
You can download any report you create online as a CSV to use offline in Excel, for example.
You can instantly change what service is assigned to a number or add a service to any available number
Clear numbers with a mouse click. Any further callers will hear a recorded message, or create your own!
Manage
Search by service and date. Order your results by any colomn e.g. Data, Number, Data capture.
Download your data capture as a CSV. You can then use it to create charts or import it into a database.
Play back data capture recording instantly. Pause, rewind, seek - just like you would on an mp3 player.
You can also save the file as an MP3 to your disk drive. Add these to a playlist for easy transcriptions.
You also have the option of having data capture emailed to you with the MP3 audio attached.
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