In a competitive marketplace Call Recording creates an invaluable resource for anyone who conducts all or part of their business over the phone. Call Recording offers a unique opportunity to enhance the quality of customer service you offer and is the best way to provide effective training for your staff. By recording your incoming telephone calls you can alleviate potential disputes associated with order taking, delivery details or disputes about terms and conditions.

Setting up your own Call Recording system can represent a significant outlay. That's where a BCH hosted Call Recording system comes into its own. You benefit from all the advantages of Call Recording without having to purchase in-house recording equipment.

Using our web-based User Interface you can determine the Call Recording system that best meets your needs. Record calls in their entirety or set up a command to record calls during predetermined times. You can even set up an interactive service allowing you to choose the section of the call to record by pressing specific keys on the telephone keypad to start and end the recording process. Recorded data can then be emailed directly to you, or stored by us for anything up to seven years.

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