Talk to BCH customer services call: 0844 556 7676

Remote Telecoms

Our web based remote telecoms solutions provide you with full control, enabling you to remain connected with your business at anytime, from anywhere in the world. We provide you a complete suite of reporting packages that contain the real time data which you can access via our reporting platform.

Auto Attendant

Auto Attendant acts as a virtual receptionist; offering seamless inbound call routing to the desired department, saving time for your business and the caller. The simple to use control panel allows you to create menu options for automatic call distribution, such as "Press one for Customer Service, press two for Orders" and includes features such as setting the hours of work for each department and inputting individual emails to forward captured voicemail to.

Features of our Auto Attendant include:

Call Recording
Time of Day
CLI Presentation & Present
Voicemail to Email
Missed Call Alert and Introduction
Comfort and Whisper messages.

Auto Attendant is an ideal inbound call handling solution for

  • Small and medium size businesses with several departments use Auto Attendant to save on managing and staffing costs of a receptionist; directing calls efficiently, forwarding voicemail messages to staff out of office and emailing missed call alerts. Whisper messages are used to identify which department or area of business the caller requires.
  • Many growing businesses find Auto Attendant inbound call handling not only helps manage staffing levels efficiently but also creates the impression of being a larger company, whilst improving customer service. There may be only two destination numbers but four menu options such as Customer Service, Orders, Accounts and Returns, with a whisper message to inform the person answering the call what the call is regarding. The call reports are used to spot which departments are most in demand and at what times, assisting in planning future growth.
  • Agencies, Sales Representatives and Companies with home and remote workers use Auto Attendant's automatic call routing feature for employees working out of office. It can direct calls to either to a landline, mobile or international number (a whisper message is used to inform the employee it's a work call). Voicemail and missed call alerts are also redirected, keeping staff instantly informed.

Call Studio Customer Support
All our clients are provided with a dedicated Account Manager and the backup of an outstanding Technical Support team.

To find out more or to ask for a demonstration, call one of the BCH Digital's team of specialist telecoms experts on 0844 556 7676.

Download PDF version

KEY BENEFITS

  • 24/7 Remote access
  • Cost effective
  • Simple to set up & user friendly
  • Secure & confidential
  • Flexible

BCH software demo

The best way you will see our services in action is to arrange a free demonstration.

1 | Seeing is believing
Put our systems through their paces before you make your decision.
2 | Easy to use
Our systems can be set up and made ready for use extremely qucikly and are designed to be 100% user friendly with built in tutorials to help you during the set up stages.
3 | Matched to your requirements
All our systems are developed in-house and we can often customise them to match your exact requirements or will design a bespoke solution.
4 | 24/7 control
We have designed and developed a whole range of web based interfaces, allowing you to log on and manage your own services and solutions from anywhere in the world.
To arrange your demonstration today contact Matthew Brown direct on 0844 556 7888.