There are many scenarios where our IVR solutions and SMS texting solutions are deployed by local authorities and public sector organisations. This may form part of a public broadcast programme, voting, audience comments and feedback or school/service announcements.
Our IVR and SMS helpdesk enables organisations to offer 24 / 7 real-time remote support, whilst our SMS solutions such as SMS Broadcast can be used to inform any list of telephone numbers in real-time or if time sensitive programmed for a future date.
Case study - IVR and SMS Voting Service for Electoral Reform Services
Banks, Financial Services and Accounts departments benefit from the reliability and capabilities of our IVR solutions. Popular solutions include taking payment by sms, hosting confidential stakeholder broadcasts and efficient call handling solutions.
Using our SMS Broadcast service you can send alerts for transactions, wage payments, and other operations on the customers' accounts. Real-time share alerts can be transmitted whenever the price breaches the parameters that are set, so SMS subscribers can keep track of a personal choice of shares.
Case study - Bespoke IVR Outsourcing for InTouch
For Advertising and Marketing Companies, both IVR and SMS are excellent tools to engage with customers and initiate a response. An important factor for our customers is the ability to analyse this response.
Our call-logs and detailed reports can be tailored to analyse, amongst other things, which publications, banners or adverts are successful, which time of day customers are most likely to call or text and which call-handler, region or outlet generates the most responses. Another key feature of our call handling service is the missed call alert, which ensures opportunities for business are never missed.
With 24/7 access to real-time statistics, our customers get invaluable insight when evaluating the success of campaigns, enabling them to react instantly if required and assisting in planning future campaigns.
Case study - Call Handling Solutions for AdMeter
Several of our off-the-shelf products and bespoke solutions are favoured by the Leisure and Tourism Industries. From Hotels and Restaurants using IVR booking systems and customised virtual receptionist like solutions, to Events, Tours and Holiday companies using recorded information lines and SMS brochure requests.
Other popular services for these industries include SMS broadcast and SMS subscriptions, to keep loyal customers informed of offers, early-bird tickets and exclusive events. Various types of IVR systems are also deployed for efficient inbound call-handing, allowing for real-time queue monitoring and call recording, plus management reports to help analyse campaign success, staff efficiency and peak times.
Case study - Call Handling Solutions for Network Contact Solutions
