Talk to BCH customer services call: 0844 556 7676

Hosted Telecoms Solutions

At BCH Digital our hosted telecoms can be set up and made ready for use extremely quickly. All our programmes have been developed in-house and we can often customise them adding the functionality to match your exact requirements.

Inbound Call Handling

Our dynamic Call Queuing solution means callers need never hear an engaged tone again. Callers can be kept informed of their position in the queue, whilst you can choose to play music, a sales promotion or an information message, adding value to the call. The call queue management reports enable you to analyse peak call times, to allocate suitable staffing, monitor the success of advertising & PR campaigns and spot seasonal trends - assisting in the planning of future marketing and promotional campaigns.

Features of Call Queuing for inbound call handling include:

Call Recording
Time of Day
CLI Presentation & Present
Voicemail to Email
Missed Call Alert and Introduction
Comfort and Whisper messages.

Our Call Queuing is ideal for

  • Shopping channels, online businesses and many other companies with order lines use our Call Queuing service to keep callers informed of current promotions. The call reports assist in determining and budgeting staffing levels.
  • Organisations such as Health Authorities and Public Services keep people informed of changes to opening hours or direct them to a more suitable number if a non-urgent call via Call Queuing. Again, call reports are used to assist in planning staffing levels.
  • Ticket and Event Information lines benefit from BCH Digital's Call Queuing system, directing people to a website for general information or advising them to call back at a later time if lines are busy. The call reports are used to monitor the success of advertising, PR and promotional campaigns, with different non-geographical business numbers allocated to each publication or advert for a more detailed analysis of impact.

Hosted Studio Customer Support
All our clients are provided with a dedicated Account Manager and the back up of an outstanding Technical Support team.

To find out more or to ask for a demonstration, call one of the BCH Digital's team of specialist telecoms experts on 0844 556 7676.

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KEY BENEFITS

  • 24/7 Remote access
  • Cost effective
  • Simple to set up & user friendly
  • Secure & confidential
  • Flexible

BCH software demo

The best way you will see our services in action is to arrange a free demonstration.

1 | Seeing is believing
Put our systems through their paces before you make your decision.
2 | Easy to use
Our systems can be set up and made ready for use extremely qucikly and are designed to be 100% user friendly with built in tutorials to help you during the set up stages.
3 | Matched to your requirements
All our systems are developed in-house and we can often customise them to match your exact requirements or will design a bespoke solution.
4 | 24/7 control
We have designed and developed a whole range of web based interfaces, allowing you to log on and manage your own services and solutions from anywhere in the world.
To arrange your demonstration today contact Matthew Brown direct on 0844 556 7888.