When you really want to add clout to your campaign Real Time Statistics comes into its own.
BCH's on-line reporting solutions enable you to view all your inbound call traffic and SMS messages on
a real-time basis. This means you can monitor all responses received and respond immediately
to changes required to your campaigns and services.
At BCH we provide full call logging and CDR reports online.
This gives you access to all call statistics from 'unique caller' reports to time of day banding,
and SMS messages received to network and keyword summary reports.
For specific products such as the live Call Centre operations we can provide added
online interfaces so you can effectively track:
- Who is on a live call
- Where they are queued in the system
- Duration of time callers have been waiting to be put through to an advisor.
Need more information about Real Time Statistics?
Call us on 0845 878 7788
Or click here to request more information
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