Hardware Solutions

As providers of a broad range of Interactive Voice Response (IVR) platforms and computer telephony (CT) solutions we've become market leaders in our field. Our flexible approach and the development of our own highly scalable and resilient software have revolutionised the manner in which you can enhance your telecommunications performance.

Sometimes, however, it's just not feasible to opt for hosted solutions. Long-term cost considerations and the need to interface directly with your own internal systems or network partners can make the purchase of your own hardware a more practical option.

BCH can fulfil all your hardware needs, supported by our core operating system Winmil. We can do as little or as much as you require. BCH can underpin the function of your own in-house technical team, assisting with the smooth installation and setup of your individually specified system. At the other end of the spectrum, we can provide completely managed solutions allowing us to remotely control your entire package.

Your hardware system can be enhanced with a comprehensive range of off-the-shelf solutions ranging from virtual call centres to telephone banking. And if you don't see what you're looking for we can design bespoke solutions to reflect your specific needs. Please take your time to explore the different areas of our website to investigate the full range of available options.

Hardware Solutions

  • Data Capture - we have huge, robust storage solutions for you to capture voice or user input.
  • Text-to-Speech - while you can't beat a professional voice over, you also can't beat the flexibility of text-to-speech!
  • Speech Recognition - forget long menus of options, let your customers ask for what they need.
  • Call Recording - besides being a legal requirement in many cases, call recording can improve your business too!
  • VoIP - undoubtedly the biggest shake up in the telecoms industry. Find out more - sooner, rather than later.
  • Auto Dialling - automating your business processes is the key to cutting costs. Your phone systems are a good place to start.
  • Conferencing - we have the have the capacity to run a full range of conferencing applications, from one-to-one conferences to large multiparty conferences.
  • Streaming - streaming opens some new doors in IVR. Using VoiP a single MP3 stream can be rendered and played on hundreds of lines at the same time.
  • Fax to Email - simple, paperless and confidential. Fax delivered to your inbox in PDF format.

Need more information about Hardware Solutions?

Call us on 0845 878 7788

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