When you need to record a call for regulatory or management purposes, our IVR can be programmed to not only greet callers, queue the caller, transfer the call to an operator, but also record the contents of the destination call. Its inbuilt flexibility allows you to precisely determine what you want to record. Calls can be recorded in their entirety, or you may prefer the operator who takes the call to activate the record function by pressing a key on the telephone keypad.

Recorded calls can then be emailed directly to you or stored semi-permanently on our system allowing you to replay recorded calls, via our website, at your convenience. It is even possible to listen in to calls being recorded using an MP3 player.

In addition, call recording can be used on auto-attendant systems. During the day calls are transferred to your chosen destination, then in the evening calls can be recorded and then emailed to you directly, to deal with the following day. Call Recording is an imminently flexible bolt-on that can enhance virtually any type of service.

Related Products