Winmil is an IVR system that is just as capable of making outbound calls as it is as receiving inbound calls. Auto-dialling covers a diverse range of applications such as appointment reminder systems to debt collection. Services are generally completely automated, in other words they deliver their information to the receiving party and then record a response. These services can be coupled with a call centre function, so that further information can be provided by a live human agent, adding value and range to your telecommunication functions.

For example, a dept collection service would use information from a database to decide whether to call a person to remind them of an outstanding debt. Using Text to Speech it would be possible to inform a person of the amount they owe and to whom they owe it. If, during the call, the person decides they want to pay, the call would then be diverted to a call centre to process the payment.

Mixing database information, Text to Speech and call centre technologies, all in a single application can greatly reduce your requirement for human agents and demonstrates the enormous and far reaching potential of the Winmil IVR in developing complex, highly connected services to users.

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