Remote Telecoms
Our web based remote telecoms solutions provide you with full control, enabling you to remain connected with your business at anytime, from anywhere in the world. We provide you a complete suite of reporting packages that contain the real time data which you can access via our reporting platform.
One to Many (with Number Translation Service)
The One to Many number translation service is an intelligent call routing solution, designed to save businesses time and money handling high call volumes more efficiently. Calls can be directed to up to nine different destination numbers, which can create a hunt group when other lines are busy. Each destination number you add has several facilities such as Time of Day, Call Recording, Voicemail and more. The online control panel is simple to use and responds instantly.
Features of One to Many Call Handling Solutions include:
Call Recording
Time of Day
CLI Presentation & Present
Voicemail to Email
Missed Call Alert and Introduction
Comfort and Whisper messages.
One to Many Number Translation Service is ideal for
- Businesses with busy sales or order departments can ensure valuable orders aren't missed by using the call routing system to create a hunt group with the One to Many service. Call reports produced can assist in planning future staffing budgets.
- Customer Service and Information lines benefit from One to Many call routing, helping improve customer satisfaction through call recording and monitoring live statistics and reports for time waiting, length of call and hang ups. Businesses can respond instantly via the online control panel.
- Companies running promotions use One to Many to monitor its success, by creating options on the phone menu and allocating a destination number. Live statistics are monitored and analysed to determine the success of PR, advertising and promotional campaigns.
Call Studio Customer Support
All our clients are provided with a dedicated Account Manager and the back up of an outstanding Technical Support team.
To find out more or to ask for a demonstration, call one of the BCH Digital's team of specialist telecoms experts on 0844 556 7676.
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KEY BENEFITS
24/7 Remote access
Cost effective
Simple to set up & user friendly
Secure & confidential
Flexible