Public Services

There are many scenarios where our IVR solutions and SMS messaging are deployed by local authorities and public sector organisations. This may form part of a public broadcast programme, voting, audience comments and feedback or school/service announcements.

Our IVR and SMS helpdesk enables organisations to offer 24 / 7 real-time remote support, whilst our SMS services such as Broadcast can be used to inform any list of telephone numbers in real-time or if time sensitive programmed for a future date.
Case study - Electoral Reform Services

Financial

Banks, Financial Services and Accounts departments benefit form the reliability and capabilities of our IVR solutions. Popular solutions include taking payments, hosting confidential stakeholder broadcasts and managing calls efficiently.

Using our SMS Broadcast service you can send alerts for transactions, wage payments, and other operations on the customer's account. Real-time share alerts can be transmitted whenever the price breaches the parameters that are set, so subscribers can keep track of a personal choice of shares.
Case study - InTouch

Marketing & Advertising

For Advertising and Marketing IVR and SMS are both excellent tools to engage with customers and initiate a response. An important factor for our customers is the ability to analyse this response.

Our call-logs and detailed reports can be tailored to analyse amongst other things which publications, banners or adverts are successful, which time of day customers are most likely to call or text and which call-handler, region or outlet generates the most responses. Another key feature of our service is missed call alert, which ensures opportunities for new business are never missed.

With 24/7 access to real-time statistics, our customers get invaluable insight when evaluating the success of campaigns, enabling them to react instantly if required and assisting in planning future campaigns.
Case study - AdMeter

TV/Media

Several high profile TV and media companies have taken up our IVR solution, for charitable donation lines, and utilised our SMS services, predominantly for audience voting systems and competitions.

BCH products give you the quality and reliability to handle large volumes of traffic, ensuring a hassle free transaction for willing donators via our IVR, and the flexibility to start and stop an SMS poll as often as you'd like.

Since you might not want to accept votes at all times, you can start it when you're ready for people to vote and stop it whenever you want to put voting on hold.